We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies
Reject

Profile

mbinmasoud
Contributor
Member since ‎Jun 25, 2019
Message
  • solutions
    0
  • Replies
    8
  • Upvotes Given
    23
  • Upvotes Received
    45
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Mo Masoud

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
mbinmasoud on August 02, 2022
Can someone confirm my understanding of SLA statuses?
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
Reply Discussion Enterprise Reports Service Tickets
1 upvote
3 Replies
mbinmasoud
Contributor
August 03, 2022
Thank you for the feedback, @danmoyle ! We're on enterprise and I believe we have the sandbox configured. Testing my assumptions there is a great i...read more
Solved
mbinmasoud on August 02, 2022
Can someone confirm my understanding of SLA statuses?
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
Reply Discussion Enterprise Reports Service Tickets
1 upvote
3 Replies
mbinmasoud
Contributor
August 03, 2022
Thank you for the feedback, @danmoyle ! We're on enterprise and I believe we have the sandbox configured. Testing my assumptions there is a great i...read more
StaceyM on April 27, 2017
User specific time zones
I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.
Reply Idea Account Settings
391 upvotes
149 Replies
mbinmasoud
Contributor
July 12, 2022
We have 50 customer service reps that work nationwide but are split between the three main timezones. We're running into major problems trying to coo...read more
Solved
jpsanchez on August 27, 2019
Understanding of First and Last page seen
Hi ;)), I´m just working with an artifact in order to relate contacts and pageviews. My aprouch as read in the forum is to work with the first time and last time Properties historical data. ( 45 maximum records) So at this point i have a quest read more
Reply Discussion Contacts
0 upvote
11 Replies
mbinmasoud
Contributor
November 19, 2020
Thank you so much, @scronin !
Solved
jpsanchez on August 27, 2019
Understanding of First and Last page seen
Hi ;)), I´m just working with an artifact in order to relate contacts and pageviews. My aprouch as read in the forum is to work with the first time and last time Properties historical data. ( 45 maximum records) So at this point i have a quest read more
Reply Discussion Contacts
0 upvote
11 Replies
mbinmasoud
Contributor
November 19, 2020
Thank you so much, @scronin !
jenniferlim on April 27, 2020
HOW TO: Using Zapier to calculate future date properties
A HubSpot workflow is a powerful tool, but one thing that currently isn't possible is the ability to calculate a future date . Within the actions tool, we’re able to set a date property to a static date or the date of action. This isn’ read more
Reply Discussion Workflows
15 upvotes
4 Replies
mbinmasoud
Contributor
September 04, 2020
Thank you for sharing this, Jennifer! One question: I'm trying to recreate this for a contact date property. I set the "Do this" step to "Update...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.