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mbinmasoud
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Member since ‎Jun 25, 2019
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Mo Masoud

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Activity

vdecker on November 18, 2019
Desktop vs Mobile Email Layout
It would be nice to have functionality in the drag and drop builder to change the way things look/stack on desktop vs mobile. For example, if I have a row with image on the left and text on the right, added functionality would mean I could switch th read more
Reply Idea Marketing Emails
413 upvotes
101 Replies
mbinmasoud
Contributor
November 21, 2023
I'm glad it's finally happening. Unfortunately, this feature request took so long that I'm no longer in marketing. However, I'm excited for everyone ...read more
Solved
mbinmasoud on August 02, 2022
Can someone confirm my understanding of SLA statuses?
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
Reply Discussion Enterprise Reports Service Tickets
1 upvote
3 Replies
mbinmasoud
Contributor
August 03, 2022
Thank you for the feedback, @danmoyle ! We're on enterprise and I believe we have the sandbox configured. Testing my assumptions there is a great i...read more
Solved
mbinmasoud on August 02, 2022
Can someone confirm my understanding of SLA statuses?
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
Reply Discussion Enterprise Reports Service Tickets
1 upvote
3 Replies
mbinmasoud
Contributor
August 03, 2022
Thank you for the feedback, @danmoyle ! We're on enterprise and I believe we have the sandbox configured. Testing my assumptions there is a great i...read more
StaceyM on April 27, 2017
User specific time zones
I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.
Reply Idea Account Settings
663 upvotes
225 Replies
mbinmasoud
Contributor
July 12, 2022
We have 50 customer service reps that work nationwide but are split between the three main timezones. We're running into major problems trying to coo...read more
Solved
jpsanchez on August 27, 2019
Understanding of First and Last page seen
Hi ;)), I´m just working with an artifact in order to relate contacts and pageviews. My aprouch as read in the forum is to work with the first time and last time Properties historical data. ( 45 maximum records) So at this point i have a quest read more
Reply Discussion Contacts
0 upvote
13 Replies
mbinmasoud
Contributor
November 19, 2020
Thank you so much, @scronin !
Solved
jpsanchez on August 27, 2019
Understanding of First and Last page seen
Hi ;)), I´m just working with an artifact in order to relate contacts and pageviews. My aprouch as read in the forum is to work with the first time and last time Properties historical data. ( 45 maximum records) So at this point i have a quest read more
Reply Discussion Contacts
0 upvote
13 Replies
mbinmasoud
Contributor
November 19, 2020
Thank you so much, @scronin !
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