Profile

mbinmasoud
Contributor
Member since ‎Jun 25, 2019
Message
  • solutions
    0
  • Replies
    8
  • Upvotes Given
    23
  • Upvotes Received
    57
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Mo Masoud

This user hasn't created a bio yet. Edit your own profile here!

Activity

mbinmasoud
Contributor
November 21, 2023
Reply to Desktop vs Mobile Email Layout
I'm glad it's finally happening. Unfortunately, this feature request took so long that I'm no longer in marketing. However, I'm excited for everyone ...read more
mbinmasoud
Contributor
August 03, 2022
Reply to Can someone confirm my understanding of SLA statuses?
Thank you for the feedback, @danmoyle ! We're on enterprise and I believe we have the sandbox configured. Testing my assumptions there is a great i...read more
Solved
mbinmasoud on August 02, 2022
Can someone confirm my understanding of SLA statuses?
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
Reply Discussion Enterprise Reports Service Tickets
1 upvote
3 Replies
mbinmasoud
Contributor
July 12, 2022
Reply to User specific time zones
We have 50 customer service reps that work nationwide but are split between the three main timezones. We're running into major problems trying to coo...read more
mbinmasoud
Contributor
November 19, 2020
Reply to Understanding of First and Last page seen
Thank you so much, @scronin !
mbinmasoud
Contributor
November 19, 2020
Reply to Understanding of First and Last page seen
Thank you, Kestrada! That's really helpful. I have a follow-up question: Our company is using the "Last page seen" property as a way to record e...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.