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sfallaw
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Member since ‎Jun 18, 2019
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Sarah Fallaw

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sfallaw on February 28, 2021
Need reporting options on contacts who view articles, search
We subscribed to the Knowledge Base so that we could have a better understanding of how our contacts are using our products and what they need related to resources. We need a way to have a simple report of our customers who are accessing and searchi read more
Reply Discussion Knowledge Base
18 upvotes
8 Replies
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
209 upvotes
70 Replies
sfallaw
Participant
June 18, 2019
Yes! This is exactly what we need for the Ticket / Service feature to be truly useful to us and to our clients.
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