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sfallaw
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Member since ‎Jun 18, 2019
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Sarah Fallaw

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sfallaw on February 28, 2021
Need reporting options on contacts who view articles, search
We subscribed to the Knowledge Base so that we could have a better understanding of how our contacts are using our products and what they need related to resources. We need a way to have a simple report of our customers who are accessing and searchi read more
Reply Discussion Knowledge Base
20 upvotes
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sfallaw
Participant
June 18, 2019
Reply to Enable Ticket ID to display in subject line of all email comms within a ticket
Yes! This is exactly what we need for the Ticket / Service feature to be truly useful to us and to our clients.
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