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sfallaw
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Member since ‎Jun 18, 2019
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Sarah Fallaw

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sfallaw on February 28, 2021
We subscribed to the Knowledge Base so that we could have a better understanding of how our contacts are using our products and what they need related to resources. We need a way to have a simple report of our customers who are accessing and searchi read more
11 upvotes
6 Replies
Contributor
March 22, 2022
+1
Holger_Z on February 18, 2020
Hi, we want to use the Service Hub but do not want our customers to set up a separate password to enter the Service Hub. Our inital idea was to place via our software product a cookie on our customers computer that contains a password, linking dire read more
5 upvotes
4 Replies
Participant
February 12, 2021
We are having this same problem. SSO is allowed but only for Service Enterprise which seems odd. Why not allow for some kind of masking or SSO? That ...read more
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
123 upvotes
43 Replies
Member
July 11, 2022
This would greatly improve the email routing for tickets and would make it easier for us to switch to Service Hub.
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