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llardner
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Lauren Lardner

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sd_elm on January 04, 2019
Auto create ticket for chat conversations
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
Reply Idea Conversations Tickets
176 upvotes
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llardner
Member
June 03, 2019
Ditto 100%! I would also love the functionality of creating a ticket when a chat goes unasnwered , since our company doesn't offer 24/7 chat support...read more
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