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JimyMason
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Member since ‎May 29, 2019
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JimyMason on May 10, 2022
In Hubspot, there is the feature to add tags to articles. The idea being that the tag will help associate users and visitors to your knowledgebase to the right articles. It should also improve the accuracy of your chatbot's KB lookup. The issue I read more
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JimyMason on May 09, 2022
In Hubspot, there is the feature to add tags to articles. The idea being that the tag will help associate users and visitors to your knowledgebase to the right articles. It should also improve the accuracy of your chatbot's KB lookup. The issue I read more
0 upvote
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Community Manager
May 10, 2022 12:43
Hi @JimyMason , Thanks for your feedback! This would be a helpful feature 🙂 I would highly recommend you to ple...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Member
February 18, 2022 06:46
We might not need all the complexity that the orignal submitted asked for but the Achieve it idea is a great one. We really need an avenue that will...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Member
February 18, 2022 06:46
We might not need all the complexity that the orignal submitted asked for but the Achieve it idea is a great one. We really need an avenue that will...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Member
February 18, 2022 06:46
We might not need all the complexity that the orignal submitted asked for but the Achieve it idea is a great one. We really need an avenue that will...read more
SarahX on December 01, 2020
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
126 upvotes
18 Replies
Participant | Diamond Partner
March 22, 2022 13:17
Hello everyone! I read this post and I did the same (I created a property for each stage but I did in Tickets). But I want to know if t...read more
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