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JFlanagan19
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Joseph Flanagan

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JFlanagan19 on June 16, 2025
Allow modification of status a Ticket enters when a reply is received from a customer
Current HubSpot logic dictates that when a reply is received on a ticket from a customer, the ticket will move to the status of 'New' - We would like for that workflow to be editable by HubSpot users so we can change the status we would like our tic read more
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