One situation is the low renewal rate. Even though we have some pretty good ideas on the qualitative standpoint, we would love to have more quantitat...read more
Try to prioritize from a customer-in perspective, rather than a function-out. That will help you understand which role will have a higher impact to c...read more
You need to break the silos in your organization and try and combine all customer facing function (namely Marketing, Sales and Customer Success) unde...read more
Translating the ideas into numbers is usually a good practice. If you can show how to impact top line by increasing revenue, or bottom line by cuttin...read more
To me, process definition is about creating clear, repeatable workflows that standardize how data is generated, captured, and updated. It ensures con...read more