(posting on behalf of customer)
We (management) must be able to create a list of calls with all details including call length, outcome and directly listen to the call.
We can't manage the prospecting process without this functionality.
PLEASE, PLEASE make the column width adjustable like Excel for example. Salesforce has this capability which allows for seeing many more data points on the Contact Record. Currently, I can see about 4-5 columns on a 24" monitor before I have to sc read more