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Michiel020
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Member since ‎Apr 30, 2019
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Michiel020 on November 24, 2021
The chat channel availability can be set based on business hours. We have different chat channels running in different countries with different time zones. Unfortunately it is currently not possible to set the time zone for a specific chat/inbo read more
1 upvote
0 Reply
Michiel020 on August 31, 2021
In a Service Hub ticket, it is possible to add Notes. When creating a note, files can be attached. However, when commenting to a note, it is not possible to add attachments. We would like to be possible do so. Example: A first line service ag read more
0 upvote
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Michiel020 on June 16, 2021
Within Hubspot Chatflows there is an 'Email capture' feature: Visitors are asked for their email address when this feature is turned on. See attached screenshot below. There is great demand for such an option, but for a phone number. It would b read more
5 upvotes
0 Reply
BMoffat on December 15, 2020
Now that Hubspot has a HubSpot Service Hub, it would be great if there was an option to disable the opt-out of communication option at the bottom of automated emails. Either that or the ability to automate Support specific emails. We want t read more
Member
January 05, 2021
I have the same request. In addition to this: From my perspective it is not really logical that emails sent from Service Hub are marked as 'marketing...read more
nathanparis on May 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
343 upvotes
106 Replies
Member
January 04, 2021
This would be extremely helpful for Service Hub tickets. So that using a workflow a note can be added to a Service Hub ticket.
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
764 upvotes
214 Replies
Member
September 10, 2020
+1 Will be extremely usefull, for example when you need different knowledge bases for different software versions.
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