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adrianorbs
Member | Diamond Partner
Member since ‎Apr 23, 2019
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Adriano Resende

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adrianorbs on September 04, 2019
Why is this idea good? To search all tickets to find out which is the most commonly used word that can bring new decisions, eg New articles in helper center Example word could:
16 upvotes
3 Replies
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
765 upvotes
214 Replies
Member | Diamond Partner
April 23, 2019
Multiple products in the same company. Definitely need separate knowledge bases. [2]
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