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LH66
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Mitglied seit ‎Apr 13, 2019
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lhaith on Oktober 24, 2018
Attachments / file uploads need to be more user friendly
There seems to be a unnecessary disconnect between the fields 'Attachments' and 'file upload'. Attachments are for email enquiries and file uploads are for support forms. Handling these fields in the ticket environment is not user friendly. M Beitrag ansehen
Antworten Idee Conversations
106 Likes
36 Antworten
LH66
Mitglied
April 19, 2023
Hi, I have some details to add. Please see my post: https://community.hubspot.com/t5/Tickets-Conversations/Attachments-uploaded-via-form-submiss...Beitrag ansehen
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LH66 on April 19, 2023
Attachments uploaded via form submissions are not linked to ticket
Hi, When a customer fills out a form and adds an attachment, the Ticket is created without the attachment being linked to the Ticket. Instead, the attachment is stored with all other files in Hubspot (picture files and everything else), and Beitrag ansehen
Antworten Diskussion Professional
0 Likes
1 Antwort
kdipaolo on Juni 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Beitrag ansehen
Antworten Idee Mobile Applications
339 Likes
173 Antworten
LH66
Mitglied
Juli 15, 2020
If you read the thread, carinAL , and register the non-existing HubSpot engagement on the issue, you will realise that this will probably never hap...Beitrag ansehen
kdipaolo on Juni 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Beitrag ansehen
Antworten Idee Mobile Applications
339 Likes
173 Antworten
LH66
Mitglied
Juli 15, 2020
If you read the thread, carinAL , and register the non-existing HubSpot engagement on the issue, you will realise that this will probably never hap...Beitrag ansehen
kdipaolo on Juni 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Beitrag ansehen
Antworten Idee Mobile Applications
339 Likes
173 Antworten
LH66
Mitglied
Juli 15, 2020
If you read the thread, carinAL , and register the non-existing HubSpot engagement on the issue, you will realise that this will probably never hap...Beitrag ansehen
kdipaolo on Juni 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil Beitrag ansehen
Antworten Idee Mobile Applications
339 Likes
173 Antworten
LH66
Mitglied
Juli 15, 2020
If you read the thread, carinAL , and register the non-existing HubSpot engagement on the issue, you will realise that this will probably never hap...Beitrag ansehen
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