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tj03
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Member since ‎Apr 11, 2019
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MartinTexada on November 25, 2019
Knowledge Base - Add Search Filters
The knowledge base search needs one of: The ability to create pre-built lists of metadata tags, and then add those metadata tags to articles, and then be able to filter your search based on those metatags. For example, I should be able to add a t read more
Reply Idea Knowledge Base
15 upvotes
4 Replies
tj03
Participant
January 12, 2023
Yes and Yes! I wholeheartedy agree. Definitely need the ability to search by tag and search by content , not just title! Also need a way to ...read more
tj03 on January 12, 2023
Provide list of articles with unpublished changes
Currently, we create and update customer facing knowledge articles prior to rolling out feature changes. Newly created articles are easy to find prior to publishing as they show up as "Draft". However; existing articles that have changes are diffi read more
Reply Idea Knowledge Base
1 upvote
0 Reply
crlab on April 22, 2020
clone Knowledge Base articles
You should be able to clone Knowledge Base articles like you can blogs and webpages
Reply Idea Knowledge Base
139 upvotes
52 Replies
tj03
Participant
December 15, 2022
This should be basic functionality! We do knowledge articles for specific subscription levels and different languages. Cut and paste loses A LOT of...read more
tj03 on October 27, 2022
Provide options to format text in knowledge articles
I need the ability to change the font size, text color, and other text properties in my knowledge articles. Even in the controls for the text box I'm typing in now, I have the option to change the Font Size, the actual font, and the text color, read more
Reply Idea Knowledge Base
0 upvote
0 Reply
Solved
tj03 on August 30, 2022
Configure Chat Transcripts
Is there a way to configure the chat transcript email? I'd like to change the button at the bottom of the transcript. We are a SaaS organization. Each of our customers has their own website on our domain and each website includes the chat widget, read more
Reply Discussion
1 upvote
2 Replies
Solved
BrightNet_Admin on March 18, 2020
Counter of selected options in a Multiple Checkbox Custom Property
Hi there. Suppose that I have a custom property (Property 'A') with "multiple checkboxes". Is there a way to have another property (Property 'B') containing a counter of how many checkboxes are checked in Property 'A'? Example: Property A: cla read more
Reply Discussion Contacts
3 upvotes
4 Replies
tj03
Participant
March 31, 2022
Can you elaborate on how to accomplish this with a Workflow? I have a multi checkbox with 10 options. If I set up If/Then branches, that requires A...read more
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