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AChapoux
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Member since ‎Mar 12, 2025
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Arnaud Chapoux

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AChapoux on March 20, 2025
How to Remove Unnecessary Messages from Inbox After Ticket Closure?
Hello! We recently transitioned from HubSpot Inbox to Help Desk (HD), and I’m facing an issue I can’t seem to resolve. Previously, in the Inbox, when a ticket was closed and a client replied, the message would reappear in the latest messages. read more
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AChapoux
Member
March 13, 2025
Reply to Mandatory Ticket Categorization & Status Update on First Reply
Thanks for your reply Pam! We already use custom properties for categorization, and our main goal is to ensure those properties are updated when the ...read more
AChapoux
Member
March 13, 2025
Reply to Mandatory Ticket Categorization & Status Update on First Reply
Thanks Anton. We have 3 status when we reply so we can't really use this automation I believe. It's either : Solution sent Waiting for precision (...read more
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AChapoux on March 12, 2025
Mandatory Ticket Categorization & Status Update on First Reply
Hello HubSpot Community, I’m used to support and conversation tools that require agents to categorize a ticket and update its status upon sending the first reply to the customer. This ensures that tickets are properly classified and don’t remain read more
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