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aaronepperson
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Member since ‎Apr 4, 2019
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Aaron Epperson

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amchartman on November 09, 2018
Required email and form fields before chat or bot conversations
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato read more
Reply Idea Conversations
174 upvotes
156 Replies
aaronepperson
Member
May 31, 2019
@hroberts Just looking for this feature now. People don't read the bot they need a form.
aaronepperson on May 28, 2019
Auto assigning tickets on the first reply
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti read more
Reply Idea Tickets
103 upvotes
33 Replies
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