Thanks for posting this request, and I fully support this change. It is very odd to go into a dashboard and have to think, "Oh, let's see, which of t...read more
I'd like the ability to set an SLA in Service Hub (and even globally) such that only hours when people are actually working are counted against it. For example, if you have a company goal of tickets being responded to within one business day, it mak read more
I'd like the ability to set an SLA in Service Hub (and even globally) such that only hours when people are actually working are counted against it. For example, if you have a company goal of tickets being responded to within one business day, it mak read more