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alexhunter1
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Member since ‎Apr 1, 2019
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  • Upvotes Given
    5
  • Upvotes Received
    7
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    1

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Alex Hunter

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alexhunter1 on December 11, 2020
We would love the option to provide an accordion option (rather than an anchor) for our FAQ page - this would reduce the number of FAQ articles we have to create and make for a better UX experience. I've seen this on several competitor knowledge bas read more
7 upvotes
2 Replies
Member
September 16, 2021
Yes this is a MUST have for a knowledge base - FAQ page is the perfect example here.
cristina-psious on October 01, 2019
I have noticed that when an email bounces or is Not sent, I am not aware of this because I don't receive any notifications of this. As we use many workflows in our onboarding and communications with our clients, I can't be checking each indiviual e read more
25 upvotes
9 Replies
Member | Partner
June 01, 2022
Yes this is an essential request. Sales teams are responding to a large number of emails and cannot be expected to visit each contact record to see i...read more
Marijke94 on November 05, 2019
It would be easier to scroll through the articles with a 'next' and 'previous' butten in the knowledge base. Now, you have to go back to the overview to click on the next article within the sub category.
10 upvotes
1 Reply
Member
July 09, 2020
We find it's difficult for our users to navigate back to a previous page or go to the next article or 'step' of a process. A back/next button is so ...read more
kdipaolo on June 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
336 upvotes
173 Replies
Member
September 12, 2022
Thank you for this great addition! I second the need for push notifications. I am working around it with email notifications of new tickets, but tha...read more
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