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mlfonsecac
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Maria Luisa Fonseca

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mlfonsecac on February 17, 2025
OCR ou FCR - Medir em dashboard
Olá, pessoal! Usamos nosso atendimento dentro da Help Desk e estamos desenvolvendo o painel de relatórios. Nesse, queríamos medir o One Contact Resolution ou First Contact Resolution. Vocês tem alguma dica de solução? Obrigada!
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