Mark_BTP

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Mark Alcantara

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Mark_BTP

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February 12, 2025

Reply to SLA Report for email duration

Hi @Lucila-Andimol I understand that SLAs would be based on the Tickets but the problem is, we don't use Tickets. We respond to all incoming emai...read more

Mark_BTP

Member

February 11, 2025

Reply to SLA Report for email duration

Hi @Lucila-Andimol Thanks for your assistance. I just realized that our subscription is only Sales Pro and SLA is not included. We also don't use ...read more

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Mark_BTP on February 10, 2025

SLA Report for email duration

Hi everyone! Does anyone know how to create a report to track the duration of the emails from the time they were received from a contact to the time I responded to them? This way, I can determine if the service level agreement is met and I need to m read more

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