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NMcGinnis
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Member since ‎Feb 4, 2025
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NMcGinnis
Member
February 21, 2025
Reply to Clone tickets
Adding my vote for a clone ticket feature. Was a very useful feature in our previous CRM.
NMcGinnis on February 10, 2025
Enhancements for Knowledge Base functionality
Basic functionality enhancements: Ability to print or export the tree structure of the KB Search this article ability In live KB, use less space on the left for the TOC to give more space for the actual article Knowledge Base Editor enhancemen read more
Reply Idea Knowledge Base
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NMcGinnis on February 10, 2025
Ticket property presets for manually created tickets
The HelpDesk offers the option to create property presets for tickets created automatically through the HelpDesk. We sometimes have the need to manually create tickets and would like the ability to set up property presets for those manually created read more
Reply Idea Tickets
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