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NMcGinnis
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Member since ‎Feb 4, 2025
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Nancy McGinnis

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NMcGinnis on June 20, 2025
Allow Customer Agent to close the ticket
Provide whatever questions are needed within a customer agent chat for the customer to be able to close the chat, and for the ticket to automatically close . "Did I answer your question?" customer responds with thumbs up (would prefer yes/no butt read more
Reply Idea Live Chat & Bots
3 upvotes
1 Reply
NMcGinnis
Participant
June 20, 2025
Reply to Is there a Knowledge base just for agents for better and quicker answer for the his/her customers?
Depending on your HubSpot subscription, you can also create an internal knowledge base that would be availalbe to your agents. Now that our external ...read more
NMcGinnis
Participant
February 21, 2025
Reply to Clone tickets
Adding my vote for a clone ticket feature. Was a very useful feature in our previous CRM.
NMcGinnis
Participant
February 10, 2025
Reply to Extend Page Editor / Template Editor to Include Knowledge Base Articles
Basic functionality enhancements: Ability to print or export the tree structure of the KB Search this article ability In live KB, use less space ...read more
NMcGinnis on February 10, 2025
Ticket property presets for manually created tickets
The HelpDesk offers the option to create property presets for tickets created automatically through the HelpDesk. We sometimes have the need to manually create tickets and would like the ability to set up property presets for those manually created read more
Reply Idea Tickets
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