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MarketingAllDay
Participant | Elite Partner
Participant | Elite Partner
Member since ‎Mar 13, 2019
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  • Replies
    4
  • Upvotes Given
    17
  • Upvotes Received
    5
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Josh Davis

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MihaiLove on June 18, 2023
Report that shows agent times that takes into consideration SLA working hours
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
Reply Discussion Professional Reports
5 upvotes
9 Replies
MarketingAllDay
Participant | Elite Partner
March 20, 2024
Hard to confirm this is a solution (more of a minimal viable option that we suggest as well because it's all we can do) - if customers are looking fo...read more
efaria on December 29, 2022
First Time to Respond and Time to Close in Business Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
Reply Idea Tickets
65 upvotes
16 Replies
MarketingAllDay
Participant | Elite Partner
March 20, 2024
This is a huge pain point we're getting from clients. They are basing performance on Time to First Response and Time to Close, but since the data is ...read more
PatrickEng on April 05, 2021
[Closed] CMS Hub Ask Me Anything (April 5)
Edit: The CMS Hub AMA is now closed. Thank you to all those who participated! If you continue to have questions about the CMS Hub, please log in to your HubSpot account, click on the Help button in the bottom right, and reach out to our Support t read more
Reply Discussion Announcement
8 upvotes
82 Replies
MarketingAllDay
Participant | Elite Partner
May 24, 2021
Nicholas mentioned during Meet the Makers that memberships was being pushed down to pro, unless we misunderstood. Is that true and is there any time...read more
annaS on July 19, 2017
Integrating Project Tasks in Marketing with Tasks in Sales
Hi ! We are setting up our internal team management with Hubspot and looking into using Tasks. We find great the Tasks functionality in Sales as well as Projects in Marketing. It's a pity they do not communicate. I understand that currently Proj read more
Reply Idea Productivity Tools Tasks
55 upvotes
19 Replies
MarketingAllDay
Participant | Elite Partner
January 03, 2020
It's also not conducive to managing Service-Related Projects (i.e. initiatives for implementation or delighting customers beyond just resolving tick...read more
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