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KeeganSmith87
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Member since ‎Mar 12, 2019
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  • Replies
    4
  • Upvotes Given
    11
  • Upvotes Received
    246
  • Ideas
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Activity

MZ1 on May 21, 2020
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
61 upvotes
24 Replies
Participant
August 18, 2021
Shocking to me that for such a "customer oriented" "Inbound" company they've not made this a simple feature. It's really easy. Set number of chat...read more
KeeganSmith87 on July 27, 2021
I really wish there was a way for us to have descriptions for EVERY workflow type, not just contact workflows. As I look to expand the Admin userbase for our instance, I'm finding it incredibly cumbersome and very time-consuming to have to continual read more
22 upvotes
14 Replies
Solved
Coline on May 27, 2019
Hello community, I have 3 companies managed by the same contact. I created this contact, and linked him to company 1. Ok no problem. Then, I tried to link him to company 2. It worked, but at the same time, he disappeared from my list of contact read more
5 upvotes
30 Replies
Participant
July 10, 2020
I agree, 110%. I am having a very similar issue in which one manager may manage 15 different artists (read Companies) and keeping everything organize...read more
joshflightbucks on April 11, 2017
My company has a workflow that requires one side of the company (claim specalists) to deal with sensitive information of individuals (under contacts) and the other side of the company (sales) to work with companies and contacts to partner with our c read more
221 upvotes
118 Replies
Participant
May 28, 2020
Yep, this is something we're now hitting into, the lack of granular permissions really is boggling to us.
KeeganSmith87 on April 23, 2020
We're struggling with the inability for reporting to display percentages versus JUST numbers. For instance, in this example: If you have the TOTAL number of the stacked bar and the sub numbers broken out already, to also have the abi read more
KeeganSmith87 on February 27, 2020
An if/then logical/conditional requirement when moving a ticket from one status to another would be absolutely amazing. Currently, when we dispose of a ticket, we can only make properties required yes/no. Really, it should be if this is selected, th read more
10 upvotes
0 Reply
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