Profile

trevorhatfield
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎May 12, 2017
Message
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    16
  • Upvotes Received
    2
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Trevor Hatfield

This user hasn't created a bio yet. Edit your own profile here!

Activity

APacker on May 09, 2022
Support Hours of Operation for Reporting
My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation. I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thr read more
Reply Idea Tickets
24 upvotes
9 Replies
trevorhatfield
Participant | Diamond Partner
August 22, 2022
Struggling with reporting for our support team and this idea would resolve our issue as well.
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
765 upvotes
214 Replies
trevorhatfield
Participant | Diamond Partner
January 30, 2022
Needed for multi-brand companies. Kind of crazy this isn't available as I'm sure it is keeping many larger companies from adopting HubSpot.
atma on June 07, 2018
HTML code view/editing in Service Hub Knowledge Base articles
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
Reply Idea Knowledge Base
132 upvotes
25 Replies
trevorhatfield
Participant | Diamond Partner
October 01, 2021
This is 100% needed asap.
kbialy on January 29, 2018
Ability to create lists and workflows from Document views
Our sales team has switched over to using the Sales Pro Document tool to send document links to their clients via email. This is a really great tool however, outside of the document view window it's not possible to extract names and create a list an read more
Reply Idea Sales Documents
289 upvotes
107 Replies
trevorhatfield
Participant | Diamond Partner
March 30, 2021
This has to be available otherwise the Documents tracking feature is completely useless.
Solved
Vroegindeweij on May 23, 2018
Cookie consent per cookie categorie
Hi everyone, I just set up the new cookie policy from Hubspot on my websites. I know that because of the GDPR, we need to give the ability to visitors to decline any cookies. But the way it is set up right now, you can either accept or decline read more
Reply Discussion
13 upvotes
23 Replies
trevorhatfield
Participant | Diamond Partner
June 08, 2019
We have this issue now and can confirm it results in a massive loss of analytics data since it’s an all or nothing acceptance. We are looking at using...read more
Roeleke on December 27, 2016
A "non form" option in Lead Flows
I would like to add a Lead Flow to my page, but don't want to have my visitors fill in their email addresses. Can you make this optional (even recommended) instead or required?
Reply Idea Forms Lead Flows
173 upvotes
159 Replies
trevorhatfield
Participant | Diamond Partner
March 21, 2018
@graceafon it looks like this article has been updated to show a lead flow, it used to show a way to create a slide-in CTA in HubSpot with JavaScri...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.