My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation. I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thr read more
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
Can it really be true, that the meta descriptions for the knowledge base home page and category pages are left empty by HubSpot? Any plans to get this solved for better user experience in a Google Search?
Our sales team has switched over to using the Sales Pro Document tool to send document links to their clients via email. This is a really great tool however, outside of the document view window it's not possible to extract names and create a list an read more