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PCS1
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Jmjermaz en Marzo 09, 2017
Customize Call Outcome options
I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?
Responder Idea Calling
336 Me gusta
137 Respuestas
PCS1
Miembro
Abril 12, 2019
I agree....again. Didn't realize the original request was 2 years ago. Comon HS.... let's get this fixed.
Trevor en Junio 20, 2017
Report on call performance and result by time-of-day and day-of-week
Subject says it all. A graph showing frequency of calls and connect rate by time of day and day of the week would be phenomenal.
Responder Idea Calling Sales Reporting
108 Me gusta
35 Respuestas
PCS1
Miembro
Abril 04, 2019
How is this not available? We should be able to analyze the "Connections" to see what time of the day people are picking up the phone. I am shocked...Leer más
Jmjermaz en Marzo 09, 2017
Customize Call Outcome options
I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?
Responder Idea Calling
336 Me gusta
137 Respuestas
PCS1
Miembro
Abril 12, 2019
I agree....again. Didn't realize the original request was 2 years ago. Comon HS.... let's get this fixed.
Jmjermaz en Marzo 09, 2017
Customize Call Outcome options
I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?
Responder Idea Calling
336 Me gusta
137 Respuestas
PCS1
Miembro
Abril 12, 2019
I agree....again. Didn't realize the original request was 2 years ago. Comon HS.... let's get this fixed.
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