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david_dataton
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コミュニティー参加日： ‎5 12, 2017
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アクティビティ

kdipaolo 6月 14日, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil 続きを読む
返信 アイデア Mobile Applications
339 いいね！
173 コメント
david_dataton
参加者
3月 22日, 2019
@RonanB a timeline would be great. Our support team are hesitant to use HubSpot as this is a very important feature. We have a lot of people consta...続きを読む
Shay 4月 10日, 2017
Smart Lead flows
Migrated from legacy feedback forum with 8 votes. The leadflows that exist were great however it would be fantastic if certain people could see certain leadflows from the same page i.e. a marketing qualifed lead would see a "Download this gu 続きを読む
返信 アイデア Forms
116 いいね！
38 コメント
david_dataton
参加者
3月 04日, 2019
First I want to say that I fully agree to change the name of Lead flow to pop-up form... Second, the pop-up form is quite rudimentary and a LOT of go...続きを読む
lhaith 10月 24日, 2018
Attachments / file uploads need to be more user friendly
There seems to be a unnecessary disconnect between the fields 'Attachments' and 'file upload'. Attachments are for email enquiries and file uploads are for support forms. Handling these fields in the ticket environment is not user friendly. M 続きを読む
返信 アイデア Conversations
106 いいね！
36 コメント
david_dataton
参加者
3月 04日, 2019
I second that! Another comment about the document upload is that any uploaded document will be available for EVERYBODY, regardless of TEAM membership...続きを読む
andyhampshire 8月 22日, 2017
Grant Users Access to Multiple Teams
We need the ability to grant users access to multiple teams so when they are creating deals, companies or contacts they can specify which team they are doing this for. This will allow our support staff to support multiple individuals in a way th 続きを読む
返信 アイデア Account Settings Deals
528 いいね！
151 コメント
david_dataton
参加者
1月 17日, 2019
Please make a user be able to be member of ATLEAST two teams. It is quite rubbish and a real show stopper for us.
Brycelbrewer 10月 05日, 2018
Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. 続きを読む
返信 アイデア Knowledge Base
40 いいね！
27 コメント
david_dataton
参加者
11月 22日, 2018
Good idea. Adding tags to the KB would be of upmost importance - not only for search. The limit to one category and subcategory does not work well wi...続きを読む
KinseySullivan 11月 02日, 2018
Search Tickets by Company Name, Contact Name
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around 続きを読む
返信 アイデア
23 いいね！
8 コメント
david_dataton
参加者
11月 14日, 2018
Ctrl+F is the poor mans alternative. We need to be able to search and/or filter on this. We will have a large number of tickets - not being able to s...続きを読む
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