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david_dataton
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Member since ‎May 12, 2017
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Activity

kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
david_dataton
Participant
March 22, 2019
@RonanB a timeline would be great. Our support team are hesitant to use HubSpot as this is a very important feature. We have a lot of people consta...read more
Shay on April 10, 2017
Smart Lead flows
Migrated from legacy feedback forum with 8 votes. The leadflows that exist were great however it would be fantastic if certain people could see certain leadflows from the same page i.e. a marketing qualifed lead would see a "Download this gu read more
Reply Idea Forms
114 upvotes
38 Replies
david_dataton
Participant
March 04, 2019
First I want to say that I fully agree to change the name of Lead flow to pop-up form... Second, the pop-up form is quite rudimentary and a LOT of go...read more
lhaith on October 24, 2018
Attachments / file uploads need to be more user friendly
There seems to be a unnecessary disconnect between the fields 'Attachments' and 'file upload'. Attachments are for email enquiries and file uploads are for support forms. Handling these fields in the ticket environment is not user friendly. M read more
Reply Idea Conversations
92 upvotes
31 Replies
david_dataton
Participant
March 04, 2019
I second that! Another comment about the document upload is that any uploaded document will be available for EVERYBODY, regardless of TEAM membership...read more
andyhampshire on August 22, 2017
Grant Users Access to Multiple Teams
We need the ability to grant users access to multiple teams so when they are creating deals, companies or contacts they can specify which team they are doing this for. This will allow our support staff to support multiple individuals in a way th read more
Reply Idea Account Settings Deals
528 upvotes
151 Replies
david_dataton
Participant
January 17, 2019
Please make a user be able to be member of ATLEAST two teams. It is quite rubbish and a real show stopper for us.
Brycelbrewer on October 05, 2018
Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
Reply Idea Knowledge Base
40 upvotes
27 Replies
david_dataton
Participant
November 22, 2018
Good idea. Adding tags to the KB would be of upmost importance - not only for search. The limit to one category and subcategory does not work well wi...read more
KinseySullivan on November 02, 2018
Search Tickets by Company Name, Contact Name
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around read more
Reply Idea
23 upvotes
8 Replies
david_dataton
Participant
November 14, 2018
Ctrl+F is the poor mans alternative. We need to be able to search and/or filter on this. We will have a large number of tickets - not being able to s...read more
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