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KBillings
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Member since ‎Dec 11, 2024
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Kaisha Billings

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KBillings on December 16, 2024
Forwarded email to create ticket is not using from address as primary contact
We have an email address that customers can use to create tickets. When they email the address directly, it sets the customer as the primary contact for the ticket. But, when the customer forwards an email to the address it's using the email of the read more
Reply Discussion Conversations Tickets
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KBillings
Participant
December 11, 2024
Reply to Auto acknowledgement workflow doesn't log email in ticket
Great - Thank you so much for your replies!
KBillings
Participant
December 11, 2024
Reply to Auto acknowledgement workflow doesn't log email in ticket
Yes sorry - We utilize the Customer Portal for ticketing. When the customer views their ticket details, there is no activity in the thread of an ackn...read more
KBillings
Participant
December 11, 2024
Reply to Auto acknowledgement workflow doesn't log email in ticket
Thank you for your reply! That's really helpful and we've implemented the note for our internal use. Do you know of anything we could add so somethin...read more
Solved
KBillings on December 11, 2024
Auto acknowledgement workflow doesn't log email in ticket
Is there a way for the email sent to a user after they submit a ticket can be logged in the ticket activity? We currently have a workflow that sends the acknowledgement email based on the source of the ticket and pipeline status it's in but that ema read more
Reply Discussion Workflows
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