Profile

Ali1
Member
Member since ‎Feb 15, 2019
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    7
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Ali Hook

This user hasn't created a bio yet. Edit your own profile here!

Activity

kdipaolo on June 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
327 upvotes
168 Replies
Member
June 28, 2022
We prefer a very simple ticket interface. The use case for us is that our service techs in the field use zendesk support on their tablets to review ...read more
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
205 upvotes
68 Replies
Member
March 18, 2022
Here's what I did, and it works: I created a property with a radio-select field. Then I created 2 main workflows and an optional Holiday workflow. 1....read more
snedyavila on July 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
82 upvotes
27 Replies
Participant
May 17, 2022
This is NOT delivered in all instances. If the email in question just happens to be a forwarded email it becomes a second class email that isn't trea...read more
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.