Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub.
This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours.
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more