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JJovanovic
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Member since ‎Dec 3, 2024
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Jelena Jovanovic

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JJovanovic
Participant
October 11, 2025
Reply to First Contact Resolution Rate
To add to this solution, you can read on Coaching here - https://knowledge.hubspot.com/help-desk/use-the-help-desk-coaching-page However, you do...read more
JJovanovic on March 10, 2025
Enable logging smiley-face click in CSAT survey as another rating
CSAT forms are meant to be short and easy to submit. In HubSpot it's possible to detect when somebody click on one of the three smiley faces within the body email. However, if they don't click "Submit" in the newly opened window (i.e. they don't wan read more
Reply Idea Feedback Surveys
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JJovanovic
Participant
March 04, 2025
Reply to First Contact Resolution Rate
I have to second this. We'd need a report that will give us a number of tickets in e.g. this month that were closed after only one reply by the serv...read more
JJovanovic
Participant
January 31, 2025
Reply to Favicon to Knowlege base
Just adding another upvote + comment on how important this is for any brand.
JJovanovic
Participant
January 20, 2025
Reply to Hubspot creating contacts for everyone CC'd in a reply
I have to say, this is a really annoying feature. It also adds our view-only agents as new contacts if they're CC-ed on a ticket. It doesn't make sen...read more
JJovanovic
Participant
December 03, 2024
Reply to CSAT Survey
Same here, I don't want to send a CES form, rather the CSAT form. We do have the Professional plan, but this is not possible with this plan either. ...read more
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