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sferreira
HubSpot Employee
HubSpot Employee
Member since ‎Feb 8, 2019
Message
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  • Replies
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  • Upvotes Given
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  • Upvotes Received
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Sebastian Ferreira Zuniga

I'm a Customer Success Manager at HubSpot, helping millions of organizations how to grow better by giving tool best practices, advise on inbound methodology, and other quick wins!

Activity

k_intello on October 09, 2020
Ability to Average NPS Rating by Company
We'd like to see the average NPS score per Company based on the Contacts' responses. Currently there is no way to see this in the platform or to calculate it via automation. Secondarily, because NPS is stored as a dropdown it doesn't play well with read more
Reply Idea Feedback Surveys
18 upvotes
2 Replies
sferreira
HubSpot Employee
June 02, 2021
Hi Team, just giving +1 to this idea. Currently, we get average NPS on a contact level, thing is: this is a dropdown select property. Which means w...read more
TiphaineCuisset on February 01, 2021
📌La discussion du moment: votre fonctionnalité préférée
Bonjour à tous! En cette nouvelle année 2021, nous allons commencer de nouvelles discussions avec vous sur des thèmes variés: HubSpot, cycle inbound et plus encore 🙂 La première discussion du moment est la suivante: Quel est votre out read more
Reply Blog Annonces Discussion
0 upvote
6 Replies
sferreira
HubSpot Employee
February 04, 2021
Merci @TiphaineCuisset super initiative 🙂 Mon favori c'est l'outil de Lead Scoring Il permet de qualifier en back-end et de manière retroact...read more
Solved
HubSpotUser2020 on September 10, 2020
Email tracking not working?
Hello all, loving the ability to track when an email has been opened/read but it doesn't seem to work? Have sent out 10 test emails, many have been opened and replied to but under Notifications they still show as "Sent" only. Email tracking seems to read more
Reply Discussion
1 upvote
15 Replies
sferreira
HubSpot Employee
December 09, 2020
Hi @SeaShellDigital , when you write an email from the CRM, you automatically track/log that email, I was referencing the Track and Log options fro...read more
Dan1 on December 02, 2020
What is HubSpots favorite features inside their CRM?
Hi All, I woke up the other day, after some deep dreams about our HubSpot setup (We've all been there) and into my head came the question "I wonder which features HubSpot themselves like the most about their CRM?" . By my guess they a read more
Reply Discussion CRM
9 upvotes
21 Replies
sferreira
HubSpot Employee
December 03, 2020
Hi @Dan1 ! I absolutely love the Lead Scoring tool , an easy way of automatically assigning positive/negative values to your database, while giv...read more
Bernardamus on September 11, 2020
Filters contacts that have been contacted with a Sales email
Hello, I could easily filter contacts who opened a Sales email or those who replied a Sales email, but I cannot filter something even more basic: contacts who have been contacted with a Sales Mail. Any clue how I can get that list? I cannot read more
Reply Discussion CRM Email
1 upvote
9 Replies
sferreira
HubSpot Employee
October 03, 2020
Thanks for getting back to me @Bernardamus Custom reports are part of any Pro Subscription indeed. Would you be interested in having a Free Demo Tr...read more
Solved
chris1000 on September 24, 2020
Automatically capture contact details not working
I have yet to see the Automatically capture contact details feature work yet. My settings are turned on, inbox synced, and I typically use Gmail (in Chrome) with the Hubspot extention to communticate with clients and log their information. Am I read more
Reply Discussion
0 upvote
6 Replies
sferreira
HubSpot Employee
September 29, 2020
Thanks for following these troubleshooting steps @chris1000 There are high chances that your Ad Blocker might be interfering here, any chance you ...read more
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