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Nina_Biessmann
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Member since ‎Nov 20, 2024
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Nina_Biessmann
Member
June 16, 2025
Reply to Add Ticket Properties/Customization to Customer Portal
@jolieadam raising my hand here to join the beta 🙂
Nina_Biessmann
Member
June 04, 2025
Reply to Add Ticket Properties/Customization to Customer Portal
totally agree and would love to have a lot more flexibilty here
Nina_Biessmann
Member
June 04, 2025
Reply to Add Ticket Properties/Customization to Customer Portal
totally agree on this one. we're using the customer portal and would love to include individual ticket properties (like pipeline and time to resolve...read more
Nina_Biessmann on May 30, 2025
Individual automated association of notes
we'd like to individually define (without using ext. APIs or "afterwards" workflows) how notes are being associated. Notes on company level -> only associated to company Notes on tickets -> only associated to ticket Notes on deals -> only read more
Reply Idea Account Settings Activity Feed Deals Tickets
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Nina_Biessmann
Member
December 06, 2024
Reply to Filter the helpdesk tickets by pipeline
We do face a similar situation - we'd like to keep onboarding tickets out of the helpdesk as those are totally irrelelvant to the support process. W...read more
Nina_Biessmann
Member
November 20, 2024
Reply to Pause SLA feature
It would be more than only helpful but acutally necessary to reflect reality. In case of missing information from the customer end it's needed to pa...read more
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