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KarolinaOlczak
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Miembro desde ‎ene 26, 2019
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Karolina Olczak

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atma en Junio 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Responder Idea Knowledge Base Tickets
467 Me gusta
221 Respuestas
KarolinaOlczak
Participante
Abril 08, 2020
We have resigned from Service Hub as in general it was hard to use, mainly due to treating our service emails as marketing emails. If our customer op...Leer más
StuStokes en Junio 27, 2017
Integration with FreshDesk
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu
Responder Idea Integrations
25 Me gusta
20 Respuestas
KarolinaOlczak
Participante
Octubre 03, 2019
Hi pgraham, thanks for your reply - it helped and it looks that it works 🙂
StuStokes en Junio 27, 2017
Integration with FreshDesk
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu
Responder Idea Integrations
25 Me gusta
20 Respuestas
KarolinaOlczak
Participante
Octubre 03, 2019
Hi pgraham, thanks for your reply - it helped and it looks that it works 🙂
KarolinaOlczak en Marzo 21, 2019
Median as an option for statistics
Hello 🙂 I use a lot of average options for statistics, but in our case, they are largely skewed due to accidental situations. It would be great to be able to choose the median time to reply, the median time to close etc instead of ave Leer más
Responder Idea Conversations Tickets
154 Me gusta
39 Respuestas
KarolinaOlczak en Marzo 21, 2019
Copy contact properties to the ticket
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p Leer más
Responder Idea Contacts & Companies Workflows
57 Me gusta
12 Respuestas
MKruseck87 en Enero 16, 2019
Ticket Templates
It would be awesome to have different properties for different types of tickets, and even further customization to be able to have different tickets for different pipelines. That way each team/client gets its own ticket types.
Responder Idea Tickets
90 Me gusta
19 Respuestas
KarolinaOlczak
Participante
Marzo 07, 2019
@PeterC Thanks for the suggestions 🙂 I'm trying to set it up, although due to the specifics of our company, the backend URL may differ bet...Leer más
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