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KarolinaOlczak
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Member since ‎Jan 26, 2019
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  • Upvotes Given
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  • Upvotes Received
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Karolina Olczak

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Activity

atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
459 upvotes
221 Replies
rraven
Participant
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
StuStokes on June 27, 2017
Integration with FreshDesk
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu
Reply Idea Integrations
25 upvotes
20 Replies
Flo_bi
Member
November 26, 2020 07:17
Any update on this? Would be important to us.
StuStokes on June 27, 2017
Integration with FreshDesk
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu
Reply Idea Integrations
25 upvotes
20 Replies
Flo_bi
Member
November 26, 2020 07:17
Any update on this? Would be important to us.
KarolinaOlczak on March 21, 2019
Median as an option for statistics
Hello 🙂 I use a lot of average options for statistics, but in our case, they are largely skewed due to accidental situations. It would be great to be able to choose the median time to reply, the median time to close etc instead of ave read more
Reply Idea Conversations Tickets
54 upvotes
10 Replies
LDocherty
Member
May 11, 2022 20:14
Would love to see this added.
KarolinaOlczak on March 21, 2019
Copy contact properties to the ticket
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p read more
Reply Idea Contacts & Companies Workflows
48 upvotes
12 Replies
SimonStocks
Member
December 09, 2020 06:00
My use case is a lot simpler than others here - all I want is for when you create a new ticket directly from a customer record, for that ticket to ha...read more
MKruseck87 on January 16, 2019
Ticket Templates
It would be awesome to have different properties for different types of tickets, and even further customization to be able to have different tickets for different pipelines. That way each team/client gets its own ticket types.
Reply Idea Tickets
56 upvotes
11 Replies
SSimon7
Member
March 31, 2022 09:00
I agree. Can't understand why this feature has been delivered.
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