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KarolinaOlczak
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Member since ‎Jan 26, 2019
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Karolina Olczak

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Activity

atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
461 upvotes
221 Replies
KarolinaOlczak
Participant
April 08, 2020
We have resigned from Service Hub as in general it was hard to use, mainly due to treating our service emails as marketing emails. If our customer op...read more
StuStokes on June 27, 2017
Integration with FreshDesk
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu
Reply Idea Integrations
25 upvotes
20 Replies
KarolinaOlczak
Participant
October 03, 2019
Hi pgraham, thanks for your reply - it helped and it looks that it works 🙂
StuStokes on June 27, 2017
Integration with FreshDesk
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu
Reply Idea Integrations
25 upvotes
20 Replies
KarolinaOlczak
Participant
October 03, 2019
Hi pgraham, thanks for your reply - it helped and it looks that it works 🙂
KarolinaOlczak on March 21, 2019
Median as an option for statistics
Hello 🙂 I use a lot of average options for statistics, but in our case, they are largely skewed due to accidental situations. It would be great to be able to choose the median time to reply, the median time to close etc instead of ave read more
Reply Idea Conversations Tickets
88 upvotes
20 Replies
KarolinaOlczak on March 21, 2019
Copy contact properties to the ticket
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p read more
Reply Idea Contacts & Companies Workflows
56 upvotes
12 Replies
MKruseck87 on January 16, 2019
Ticket Templates
It would be awesome to have different properties for different types of tickets, and even further customization to be able to have different tickets for different pipelines. That way each team/client gets its own ticket types.
Reply Idea Tickets
70 upvotes
17 Replies
KarolinaOlczak
Participant
March 07, 2019
@PeterC Thanks for the suggestions 🙂 I'm trying to set it up, although due to the specifics of our company, the backend URL may differ bet...read more
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