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SaiemH
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Member since ‎Oct 22, 2024
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Saiem Haqqani

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SaiemH
Participant
January 21, 2025
Reply to Need help with summarizing notes in contact property
Hi Pam, before moving forward with the integration is there any thing we can do via workflow or anything within Hubspot that can give me access to ed...read more
Solved
SaiemH on January 20, 2025
Need Help Building Comprehensive Dashboards and Reports for SLA Tracking
Hi Community, I’m working on creating a set of dashboards and reports in HubSpot to monitor tickets, SLA performance, and team productivity. Here’s what I’m aiming for: 1. Overall Dashboard: All Departments I’d like a single dashboard showing: read more
Reply Discussion Professional
0 upvote
1 Reply
SaiemH
Participant
January 17, 2025
Reply to Conversation reopens on tickets when someone replies.
I will go over on your suggestion and consider what aligns with our current proccess but thanks for the reply and help.
SaiemH
Participant
January 17, 2025
Reply to Conversation reopens on tickets when someone replies.
Hello @Jnix284 , We are using Tickets + Inbox. We are not using Helpdesk because our team is more confortable using T+I. Is there any way to ach...read more
Solved
SaiemH on January 17, 2025
Conversation reopens on tickets when someone replies.
Hello, One of our company's director brought this issue up. When the team closes a ticket, it closes the conversation but when someone replies on the conversation (Customer) it repopens the conversation. The tickets goes into overdue status and read more
Reply Discussion Enterprise
0 upvote
4 Replies
Solved
SaiemH on January 17, 2025
Assistance with Creating Dashboards for SLA Adherence and Team Performance
Hello HubSpot Community, I’m looking for guidance on creating dashboards in HubSpot to track two key areas: SLA Adherence and Response Times : I want to monitor how well different departments adhere to SLAs and their response times to ensure ef read more
Reply Discussion Enterprise
0 upvote
1 Reply
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