As a new user, this enhancement would be huge for clean up purposes... would rather not need to open one ticket at a time to "mark not spam" when at ...read more
agreeing with the crowd here, this is a no brainer feature that allows teams to be more efficient and avoid crossing wires or sending duplicate respo...read more
Agreed. Sending an email just to take notes seems like wasted energy, and does not add to the user experience. The feature is already baked into the ...read more