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DanaEpp
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Member since ‎Jan 21, 2019
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Dana Epp

Hey there, I'm Dana. I've spent decades as an architect that focuses on helping secure software, data and infrastructure. When I'm not helping to build and grow software companies I'm advising others on adapting and embracing the ever changing landscape of IT. As both a Microsoft Regional Director and MVP, I spend a great deal of time on security engineering in the cloud, focused on building safe, decoupled systems. My latest project is a cloud management platform for Azure, which you can check out at www.auditwolf.com. You can also follow me at www.danaepp.com.

Activity

Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1004 upvotes
196 Replies
DanaEpp
Member
April 23, 2019
That's good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appea...read more
SarahL on July 30, 2018
Microsoft Teams Integration with Conversations
I'd really like to get a Microsoft Teams integration with messages, so we can respond to messages within Teams. Basically, I just want the Slack integration outlined in this article ( https://knowledge.hubspot.com/articles/kcs_article/conversations/ read more
Reply Idea Conversations Integrations
366 upvotes
128 Replies
DanaEpp
Member
January 21, 2019
This would be an awesome integration. We are a heavy Microsoft Teams shop; all our communications across the company is through Teams. From the descr...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
DanaEpp
Member
January 21, 2019
It would definitely be nice if we had this feature. Some way for them to track a ticket, and its status. I am not sure if we need the full inbox styl...read more
basil on January 05, 2019
Extend Page Editor / Template Editor to Include Knowledge Base Articles
Curently, we are very limited in terms of what we can create on a knowledge base article in terms of custom code. For example Serial number lookup field custom script Shipping status lookup custom script HTML tables Complex layouts Download bu read more
Reply Idea Knowledge Base
42 upvotes
8 Replies
DanaEpp
Member
January 21, 2019
Yes please. The custom configuration would be greatly appreciated. It would also be nice if we could have callouts / tables so we can show warnin...read more
annaishizeki on June 07, 2018
Be able to manually change order of Knowledge Base Categories
Curerntly when categories are added to the knowledge base tool, they are automatically arranged in alphabetical order. We would like to be able to rearrage the order of these categories manually. (Submitting on behalf of customer)
Reply Idea Knowledge Base
15 upvotes
7 Replies
DanaEpp
Member
January 21, 2019
The new organization tool for the Knowledge Base works well. You can drag and drop to get the ordering the way you want. Thanks for listening Hub...read more
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1004 upvotes
196 Replies
DanaEpp
Member
April 23, 2019
That's good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appea...read more
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