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DanaEpp
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Member since ‎Jan 21, 2019
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Dana Epp

Hey there, I'm Dana. I've spent decades as an architect that focuses on helping secure software, data and infrastructure. When I'm not helping to build and grow software companies I'm advising others on adapting and embracing the ever changing landscape of IT. As both a Microsoft Regional Director and MVP, I spend a great deal of time on security engineering in the cloud, focused on building safe, decoupled systems. My latest project is a cloud management platform for Azure, which you can check out at www.auditwolf.com. You can also follow me at www.danaepp.com.

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DanaEpp
Member
April 23, 2019
Reply to More flexible knowledge base design and layout, including custom HTML/CSS
That's good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appea...read more
DanaEpp
Member
January 21, 2019
Reply to Microsoft Teams Integration with Conversations
This would be an awesome integration. We are a heavy Microsoft Teams shop; all our communications across the company is through Teams. From the descr...read more
DanaEpp
Member
January 21, 2019
Reply to Customer portal for Tickets
It would definitely be nice if we had this feature. Some way for them to track a ticket, and its status. I am not sure if we need the full inbox styl...read more
DanaEpp
Member
January 21, 2019
Reply to Extend Page Editor / Template Editor to Include Knowledge Base Articles
Yes please. The custom configuration would be greatly appreciated. It would also be nice if we could have callouts / tables so we can show warnin...read more
DanaEpp
Member
January 21, 2019
Reply to Be able to manually change order of Knowledge Base Categories
The new organization tool for the Knowledge Base works well. You can drag and drop to get the ordering the way you want. Thanks for listening Hub...read more
DanaEpp
Member
January 21, 2019
Reply to More flexible knowledge base design and layout, including custom HTML/CSS
I'd rather that this follow the "Design Tool" methodology, and use the built in templating HubSpot already offers for the rest of the system. This wa...read more
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