Member since ‎Jan 21, 2019
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Dana Epp

Hey there, I'm Dana. I've spent decades as an architect that focuses on helping secure software, data and infrastructure. When I'm not helping to build and grow software companies I'm advising others on adapting and embracing the ever changing landscape of IT. As both a Microsoft Regional Director and MVP, I spend a great deal of time on security engineering in the cloud, focused on building safe, decoupled systems. My latest project is a cloud management platform for Azure, which you can check out at You can also follow me at


matthew_stibbe on June 06, 2018
It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading.
46 Replies
April 26, 2022 16:24
If all you want to do is load up some JS or CSS in your knowledgebase, it is actually trivial. Your knowledgebase portal loads up your portal's more
DanaEpp on April 18, 2019
Anyone have tips for providing a way to show call outs and code snippets in a KB articles? With so little styling options I am trying to figure the best way to handle this. As an example, consider this page: read more
0 upvote
1 Reply
Community Manager
April 30, 2019 10:13
HI @DanaEpp , I wanted to share this idea to upvote which discusses adding more customization to the knowledge base tool. In regards more
SarahL on July 30, 2018
I'd really like to get a Microsoft Teams integration with messages, so we can respond to messages within Teams. Basically, I just want the Slack integration outlined in this article ( read more
126 Replies
HubSpot Product Team
April 05, 2022 07:31
Hi All The MicroSoft Teams integration from HubSpot is live and available to all users in our HubSpot Marketplace - here is the direct link : more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
221 Replies
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
basil on January 05, 2019
Curently, we are very limited in terms of what we can create on a knowledge base article in terms of custom code. For example Serial number lookup field custom script Shipping status lookup custom script HTML tables Complex layouts Download bu read more
8 Replies
August 30, 2021 05:19
I'd like to opensource it, but at this moment, I do not believe we want to reveal the entire product here . I will speak with and spot what he more
annaishizeki on June 07, 2018
Curerntly when categories are added to the knowledge base tool, they are automatically arranged in alphabetical order. We would like to be able to rearrage the order of these categories manually. (Submitting on behalf of customer)
7 Replies
January 20, 2019 22:27
The new organization tool for the Knowledge Base works well. You can drag and drop to get the ordering the way you want. Thanks for listening more
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