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jlericson
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Member since ‎Jan 18, 2019
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Josh Ericson

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sd_elm on November 01, 2018
As an operations manager, it is required that I can tell at any given time how many agents are available on chat or paused, as well as how many chats each agent is engaged in. Currently I am not able to see how many users on my team are available un read more
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January 18, 2019
Agreed. Coming from Zendesk/Zopim the chat software had the functionality to see the Agents that were signed in and avilable to receive chats. This ...read more
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