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MBrown916
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Member since ‎Sep 23, 2024
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MBrown916 on April 30, 2025
Customer Portal: Allow customer to change ticket status
I am happy to see that customers can now request to close tickets through the customer portal. On the same idea, there was also discussion on allowing customers to change the status. We operate in an environment where customers can validate the read more
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MBrown916 on April 02, 2025
Customer portal: Consolidated view of attachments
Currently, attachments are only showing in the conversation history of the customer portal. We routinely provide tailored documentation to our support clients and the history of the attachments/viewing can be challenging to navigate. Requesting Hu read more
Reply Idea HubSpot Support
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MBrown916
Member
January 13, 2025
Reply to Customization of Customer Portal, ability of customers to close tickets
Completely agree, this is a basic ask
MBrown916
Member
December 11, 2024
Reply to Customers unable to add cc's in customer portal tickets
Is there any update on this? This is creating mass confusion from a customer experience standpoint
MBrown916
Member
September 23, 2024
Reply to Validation rules in form properties
Agreed- We can't enforce validation rules in the forms that are included in our customer ticketing portal. Without these, we run the risk of incorrec...read more
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