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tracipitman
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Member since ‎Jan 7, 2019
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Traci Pitman

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Activity

Brycelbrewer on October 05, 2018
Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
Reply Idea Knowledge Base
40 upvotes
27 Replies
tracipitman
Member
October 18, 2019
I am trying to build a knowledge base for a college and this is pretty frustrating for me. For example, I have a comprehensive article about requesti...read more
atma on June 07, 2018
HTML code view/editing in Service Hub Knowledge Base articles
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
Reply Idea Knowledge Base
131 upvotes
24 Replies
tracipitman
Member
October 17, 2019
Agreed. I really need to use anchor links in my service hub content and I guess it isn't available yet?
TommyB on October 23, 2017
Allow multiple people to book a Meeting during the same time slot
Hi, we would like to offer free product demos on the website and use the meetings tool to allow users to book. However, as a cloud videoconfrencing provider offering virtual meeting rooms (VMRs), we would like to run video meetings to allo read more
Reply Idea Meetings
283 upvotes
95 Replies
tracipitman
Member
August 19, 2019
I need this functionality, too. We offer group tours year-round and I need for users to be able to sign themselves up (without me having to purchase ...read more
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