Currently the invitation to access the customer portal looks like this: This is basically unusable for most businesses and our client cannot start using the Customer Portal functionality they are paying for because it would send the read more

1. Who (what type of role or team ) is the feature for? Service Seats / Help Desk Users / Sales Seats 2. View all activity related to the ticket in the Help Desk conversation thread. 3. We would have all communications associated with th read more