Commenting to also add to this much needed feature. It's an absolutely crucial part of ticket handling to avoid misunderstandings in the conversa...read more
Seconded. This is causing us a lot of emails being sent out from shared inboxes that are completely unrelated to the topic at hand. We experience...read more
I completely agree with the rest of the commenters that this feature is much needed. Both to filter who we actually want to follow, but also as t...read more