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orogs1
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Member since ‎Sep 17, 2024
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orogs1
Member
July 23, 2025
Reply to Choosing a Default sending email for Help Desk
Can confirm that we can also see the beta now, its "Last updated" flag is set to July 11 as of this writing, which matches my last comment of June 26...read more
orogs1
Member
June 26, 2025
Reply to Choosing a Default sending email for Help Desk
Hi @smerrow and @VVold , Is the beta feature called something else now? Tried various similar search options and also looking in...read more
orogs1
Member
January 29, 2025
Reply to Multi level Sorting ability by Columns
+1 Can only agree with everyone else that this is a basic functionality that is needed and that 3 layers of sorting would be sufficient.
orogs1
Member
January 29, 2025
Reply to Filter Tickets by Unassigned & Ticket Owner in One View
I fully agree with the others that this is a much needed feature.
orogs1
Member
January 10, 2025
Reply to Default reply email address in Conversations
Commenting to also add to this much needed feature. It's an absolutely crucial part of ticket handling to avoid misunderstandings in the conversa...read more
orogs1
Member
January 10, 2025
Reply to Choosing a Default sending email for Help Desk
Seconded. This is causing us a lot of emails being sent out from shared inboxes that are completely unrelated to the topic at hand. We experience...read more
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