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KenO-ATL
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Ken Ochi

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kirstylp on August 24, 2017
How are messages routed when multiple agents are online?
If I have 2 sales reps logged into chat and set to online at the same time, which one recieves notifications of new chat's? I don't want to use the route to owner function because i'm guessing 80% of our users are not already in our CRM and I stil read more
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KenO-ATL
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December 28, 2018
I just called Hubspot Support about the ability to set routing priority when someone sends a message via the chat service. As you stated above, Hubsp...read more
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