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JessicaBaskey
Top Contributor | Platinum Partner
Top Contributor | Platinum Partner
Member since ‎Sep 9, 2024
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Jessica Hörnschemeyer

Hello everyone! My name is Jess :) I am a former HubSpot and Canva employee and I've worked in community management, marketing, operations, customer support and technical consultancy over the last couple of years. I speak German and English. Feel free to reach out to me if you need help with implementation, technical questions or training. Fun fact: I worked on the Community team at HubSpot and set up the HubSpot DACH community in 2020.

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JessicaBaskey
Top Contributor | Platinum Partner
May 20, 2025
Reply to Lead Response Time Reporting
Hi @SaraC9712 , HubSpot’s lead response time property can be tricky. It’s meant to show how fast you follow up, but it doesn’t always reflect ...read more
JessicaBaskey
Top Contributor | Platinum Partner
May 20, 2025
Reply to Assign meetings to person A in the AM and person B in the PM
Hi @FGlynn6 , HubSpot’s round robin meetings don’t support time-of-day logic (like assigning AM slots to one person and PM to another). It jus...read more
JessicaBaskey
Top Contributor | Platinum Partner
May 17, 2025
Reply to Workflow start from CTA
Hi @Masakazu , With HubSpot CTAs, you can track total clicks, but unfortunately, you can’t directly trigger workflows based on an individual c...read more
JessicaBaskey
Top Contributor | Platinum Partner
May 17, 2025
Reply to Aircall Connection with Hubspot
Hi @PGuidash , From what you’re describing, the issue where HubSpot sometimes can’t connect to the Aircall dialer when calling out from the Sa...read more
JessicaBaskey
Top Contributor | Platinum Partner
May 12, 2025
Reply to Course still showing in progress: Set Up Your HubSpot CRM for Growth
Hi @CNworah , In HubSpot Academy, a course may still display as "in progress" even after you've watched all the videos. This can happen if ...read more
JessicaBaskey
Top Contributor | Platinum Partner
May 09, 2025
Reply to Round Robin
Hi @Trekker , HubSpot can’t do that kind of custom round robin out of the box—it only splits leads evenly. If you want AE3 to only get every...read more
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