I am a certified Salesforce Administrator and Certified Service Cloud Consultant. I have led Salesforce.com CRM implementations as well as several integrations with Salesforce CRM including, SAP, Financial Force, HubSpot, DocuSign, and many others. Having a passion for improving user experience, I have led many website development projects which contained features that were "first to market" establishing the dominate role in e-commerce with-in the market it served.