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lindaw
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Member since ‎Dec 18, 2018
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Linda Wohlfarth

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Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
lindaw
Member
September 18, 2020
Hubspot recently shared the beta version in a newsletter: "Enable self-service for your global customer base with a multilingual Knowledge Base (cur...read more
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
lindaw
Member
September 18, 2020
Hubspot recently shared the beta version in a newsletter: "Enable self-service for your global customer base with a multilingual Knowledge Base (cur...read more
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
lindaw
Member
September 18, 2020
Hubspot recently shared the beta version in a newsletter: "Enable self-service for your global customer base with a multilingual Knowledge Base (cur...read more
BiG on July 26, 2019
if statements in email templates
I want to ask HubSpot to support if statements in email templates as soon as possible. It would be a really big help in providing customized content to our potential customers in our emails. We currently support 7 languages. Currently, all read more
Reply Idea Custom Modules Hubl Templating
127 upvotes
42 Replies
lindaw
Member
August 20, 2019
That's such an important feature to keep things simpler! Just think about German or Spanish salutations where the greeting changes depending on a fem...read more
commonevolution on October 24, 2018
Form submission creates Conversation
There is currently no connection between form collection and Conversation Inbox. Massive design oversight on their part. I have multiple websites with embedded contact forms as entry points into my sales and marketing teams. Now my form submissi read more
Reply Idea Conversations Forms
23 upvotes
27 Replies
lindaw
Member
May 14, 2019
Absolutely support this. Has there been any reply from the Hubspot team?
lindaw on December 18, 2018
Sent folder for better search in Inbox
It would be great if customer support emails sent from Hubspot Inbox would also be save in a "sent" folder, so that common replies can be searched directly there.
Reply Idea Conversations
9 upvotes
1 Reply
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