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MSmith89
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Member since ‎Aug 30, 2024
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  • Replies
    3
  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Activity

MSmith89
Participant
November 18, 2025
Reply to Ability to Inactivate Workflow Actions/Branches
Agreed that this would be nice in the interface. The work around for this is to clone the entire branch (using the clone this + all after tool) w...read more
MSmith89
Participant
July 15, 2025
Reply to Meeting record deleted from calendar
Still a problem 4 years later, along with the meeting scheduler no availability text. Has meeting scheduler been removed from any sort of development...read more
MSmith89 on June 27, 2025
Collect Customer Email at the start of a conversation with the new Customer Agent
We're having huge issues with customers abandoning over 80% of the new agent chats mid-conversation, and we: 1. Have no option or method to send an automated message via the chat to see if they're still there. 2. Have no way to identify the read more
Reply Idea Live Chat & Bots
1 upvote
0 Reply
MSmith89
Participant
June 16, 2025
Reply to Conversation Order in Help Desk
This helps a bunch - thank you! AI was gaslighting me into believing it could be done within the Help Desk view 🤣 We've just moved from Ticket...read more
Solved
MSmith89 on June 16, 2025
Conversation Order in Help Desk
Sorry if this is a simple one - I've been going crazy between the Base AI saying it's possible & telling me to access non-existant Settings, and not being able to find anything online anywhere. We've recently moved from Tickets to Help Desk, read more
Reply Discussion Service Tickets
0 upvote
3 Replies
MSmith89
Participant
June 11, 2025
Reply to Enabling MS Teams Notifications through workflows for Individual owners
+1 to this. Group Chat or Personal Msgs as notifications would be great.
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