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MikeD
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Member since ‎Jun 28, 2018
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Michael DeFelice

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James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
187 upvotes
47 Replies
MikeD
Member
May 24, 2021
Another workaround for some of these issues: When you are on Settings > Tickets > Pipelines Tab > Automate Hover over the individual...read more
MikeD on April 08, 2019
Workflow Issue: Allow us to choose business days, not just days.
When creating workflows, if I have it create a task, it lets you set the due date to 2 days from task creation. However when you create a task manually, you can set it to 2 BUSINESS days from task creation. The problem this is causing is some automa read more
Reply Idea Workflows
89 upvotes
31 Replies
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