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MikeD
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Member since ‎Jun 28, 2018
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Michael DeFelice

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GTucker on February 08, 2024
Edit default view of tickets in customer portal
When customers log into the Customer Portal, they see all their tickets, whether open or closed. It would be nice to allow the admin to choose what they see upon entering the portal. Ideally, only open tickets, though they can always toggle the read more
Reply Idea Account Settings
1 upvote
2 Replies
MikeD
Member
June 04, 2024
As an addition to being able to view just Open Tickets or other filters: They should allow you to select a default view for Your Tickets vs Organ...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
248 upvotes
82 Replies
MikeD
Member
May 24, 2021
Another workaround for some of these issues: When you are on Settings > Tickets > Pipelines Tab > Automate Hover over the individual...read more
MikeD on April 08, 2019
Workflow Issue: Allow us to choose business days, not just days.
When creating workflows, if I have it create a task, it lets you set the due date to 2 days from task creation. However when you create a task manually, you can set it to 2 BUSINESS days from task creation. The problem this is causing is some automa read more
Reply Idea Workflows
104 upvotes
31 Replies
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