I would like to know how to calculate my SLAs based on my office hours (9h until 18h) SLAs should intelligently adapt to the configured office hours and holidays, ensuring customers receive prompt service during business hours and preventing SLA Leer más

I've been trying to create a simple report that shows total number of forms filled out by month for YTD. (Aggregated - just want an executove snapshot) I would like to be able to filter off meeting link forms as well as some other oddball forms. Leer más

I might be a use case of 1, but I have about 17 surveys I update annually. This year I have had to reorder whole sections by dragging and dropping questions individually. It would be amazing if I could simply drag and drop an entire step - eg step 5 Leer más

The Women-Led Sales Collective, powered by HubSpot, is proud to announce August's guest, Dr. V Boykin , keynote speaker, author, and Senior Program Manager of GTM Enablement at HubSpot. Dr. V will share with us her new book, "Fix Yo Leer más

The slack notifications within HelpDesk are super limited due to the ticket propery options being super limited within the configuration settings (screenshot below.) What is the best way to configure notifications to a primary account rep / CSM that Leer más

On August 20th, at 2 PM EST, join us for a deep dive session as HubSpot, PartnerStack, and Gorgias discuss the ways to optimize the key components of your PRM (Partner Relationship Management tool) and your CRM together and why your business nee Leer más