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MSchallinger
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Member since ‎Aug 13, 2024
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Michael Schallinger

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MSchallinger on May 05, 2025
Gong.io Caller Role Reversal with HubSpot Calling
Wondering if anyone else is seeing the issue of Caller Role Reversal in Gong.io with HubSpot's native calling? The problem is that in HubSpot the call initiator is always speaker 1 (so depending on inbound/outbound call that can be the customer or read more
Reply Discussion Third-Party Apps
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MSchallinger
Participant
May 05, 2025
Reply to Ability to set speaker tracks on HubSpot
Yes, this would be super helpful! Current state in HubSpot telephony the call initiator is always speaker 1 (meaning sometimes that is a customer/pro...read more
MSchallinger
Participant
February 26, 2025
Reply to More flexibility in service SLA
Agree that call activities should count and track towards SLA!
MSchallinger on January 30, 2025
Document Folders in Help Desk
It would be super helpful to have the folder structure that exists in Documents show up in the Help Desk -> Insert function. Similar or the same as how it does show up when sending an email from a contact, or when using the Outlook Email Hub read more
Reply Idea Tickets
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MSchallinger
Participant
January 27, 2025
Reply to Different Call Outcomes for Different teams/users
Yes, being able to have different call outcomes for different teams would be super beneficial. Sales and Customer Success call outcomes are very diff...read more
MSchallinger
Participant
January 27, 2025
Reply to Organize call outcomes
Yes, custom sorting with/within default and custom outcomes would be fantastic. @MaltheOARadiant thank you for the workaround suggestion, it's a go...read more
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