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JBittencourt
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Member since ‎Jul 29, 2024
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Joao Bittencourt

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JBittencourt on July 30, 2024
Set Ticket pipeline status based on outgoing email (to specific teams/using label association)
Hello, I'm looking for guidance on a workflow that involves automating the manual change of ticket pipeline status. We have a service help desk where we rely on other teams to provide answers for the support being asked. For instance, we might need read more
Reply Discussion Workflows
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JBittencourt
Participant
July 31, 2024
Hi @PamCotton , thanks for replying back. While your recommendation makes sense and is indeed the steps I should follow, I will say that I tried...read more
JBittencourt on July 30, 2024
Set Ticket pipeline status based on outgoing email (to specific teams/using label association)
Hello, I'm looking for guidance on a workflow that involves automating the manual change of ticket pipeline status. We have a service help desk where we rely on other teams to provide answers for the support being asked. For instance, we might need read more
Reply Discussion Workflows
0 upvote
2 Replies
JBittencourt
Participant
July 31, 2024
Hi @PamCotton , thanks for replying back. While your recommendation makes sense and is indeed the steps I should follow, I will say that I tried...read more
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